Frequently Asked Questions
Do I have to make an appointment just for a prescription?
We do require you to book an appointment for all prescription refills. Your medication is an important part of your health and wellness and your doctor will review your prescription usage and results to ensure that treatment is both effective and appropriate.
We recommend calling at least two weeks ahead for all appointments so that we have the best chance of giving you a time and date that works for both your schedule and ours. If you have found yourself short on medication or didn’t realize you had no refills left at the pharmacy please contact our office and we will do our best to accommodate your extenuating circumstance.
Are you taking patients?
Not presently. In order to keep wait times for appointments reasonable we have had to limit new patient intake, though this will be re-evaluated over the course of the year.
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Do you charge for chart transfers?
Yes. The staff and physician time to prepare this material and transmit it is often significant.
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Can I get my results over the phone?
In short, yes! You can make a telehealth appointment with your physician to discuss results. Not all visits might be suitable for this however, so please advise the staff the reason for your visit. We would also encourage you to sign up for the Alberta Patient Portal, which allows you to view most results online!
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Do you charge for missed and late appointments?
Yes. When you are late or miss an appointment you are reserving time someone else could have used. The most common reasons for your physician to be behind is patients asking for extra issues or showing up late and expecting a full appointment.
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Missed/same-day cancelled in-office appointments: $50
Missed telehealth appointment: $25
Missed extended appointment: $100
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Why are you closed on Friday afternoons?
We share our space with Dr Lui (general surgeon, consult only) at this time.
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Are you open weekends?
No. The Access 365 clinic through the CFPCN is your best bet, followed by the nearest emergency room (typically Foothills Medical Center).
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Call Healthlink at 811 and let them know who your primary care provider is so that you can be directed to the appropriate place/time.
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Do you have a female physician?
Yes, but unfortunately she is not taking new patients at this time.
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Do you do travel vaccinations?
Yes and no. Unfortunately travel medicine is out of pocket (ie; not covered by AHS). Given this, we suggest you simply hit a travel clinic as they are the most up to date and often have the vaccines on-site (we do not due to cold-chain requirements). Please plan to have your travel appointment 6 months ahead of your departure date, as the most important vaccine series requires at least this amount of time. It's still worth it to attend if you have less time, but plan ahead! Revive Pharmacy, located across the street and slightly East of our clinic, offers great travel medicine advice and can provide vaccines as needed.
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Can I communicate via email?
We offer patients access to Ava Connect, a secure patient portal that is built into our EMR software. This allows you to track appointments, send/receive documents, and can be used as a secure messaging service as well. It is not intended to be an avenue for medical advice or booking appointments. If you'd like to connect with us in this way, please let our staff know and they can get you set up!
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